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A Flood does not slow down KSS and its superior customer service!!

We have been flooded since Sunday 9-14-08….and we are still servicing you, our great customers!!   

With all the rain from Hurricane Ike this past weekend we estimated we received 8-9 inches from Friday to Sunday flooding KSS’s corporate offices and warehouses in Kalamazoo.  Although this is the worst catastrophe we have had to face we feel fortunate in comparison with those in Texas and other parts of the United States earlier this year like Wisconsin, Iowa and Missouri that have virtually lost everything from the storms and flooding.  Fortunately we had a huge volunteer crew that assisted KSS Team Members in sand bagging around our facilities keeping an additional 18 to 24 inches of water from entering our buildings while others were moving product to higher levels putting extra pallets under existing stock allowing us to keep product dry with a minimal of loss.  Our offices while they were all flooded with several inches of water we were able to move most essential items like computers, copiers, printers, file cabinets etc. off the floors keeping these items dry.  While we did not receive as much rain as other communities surrounding Kalamazoo we continue to feel the effects as they continue to release and relieve the dams and keeping the water at similar levels since Sunday.  We are told that the rivers have crested so we should start to see the waters recede.  Clean up continues working around the clock to insure that we are able to meet our client’s needs.  Right now KSS continues to have “water front” property and we are hopeful it will only last a few more days!

Those of you who tried to contact KSS’s main office first thing Monday morning probably did not get a response.  We had to temporarily move our customer service to our Grand Rapids location along with phone lines and fax lines and have been up and running since mid morning on Monday in GR.  While we were unable to make our normal delivery routes on Monday we were able to pull all our orders and make all of our normal deliveries starting Tuesday. Interesting enough we have had several “walk in” customers some with rubber boots on to get to our facility to pick up product and equipment.  Our service and repair team has also been functioning missing only Monday.

We will continue to do our best to provide the best service possible wanting to make sure you all knew that if we are not right up to par you will know why.  Any issues or concerns that you may have please do not hesitate to let us know.

Thank you all for your understanding and patience.

Tom Hill

Tom Hill, Jr

President

KSS Enterprises